Warranty

Warranty Policy

Effective Date: 10/28/2025
Last Updated: 10/28/2025

1. Overview

At Pink Room Intimates, we take pride in providing high-quality products designed with care, comfort, and confidence in mind.

Every item is inspected before it’s packaged and shipped, but if something isn’t right, we’re here to make it right.
This Warranty Policy outlines what is covered, what isn’t, and how to submit a claim.

2. Coverage

We offer a 30-day limited warranty on select items from the date of delivery.

This warranty covers manufacturing defects only, including:

Product malfunction or defect that prevents normal use

Damaged or faulty materials upon arrival

Defective components on rechargeable items

3. Exclusions

Our warranty does not cover:

Normal wear and tear

Accidental damage, misuse, or neglect

Damage from improper storage, cleaning, or exposure to moisture

Changes in color or texture from washing or product use

Products purchased from unauthorized sellers or resellers

Clearance, sample, or sale items

Due to hygiene and safety regulations, intimate and personal products that have been opened, used, or unsealed are not eligible for replacement unless found defective upon delivery.

4. Warranty Period

30 days from the date your order was delivered

Warranty requests submitted after 30 days may not be eligible

We reserve the right to request proof of purchase, photos, or videos of the issue to verify eligibility.

5. Resolution Options

If your warranty claim is approved, you may receive one of the following:

A replacement item (if available in stock)

A store credit for the item’s value

A refund, at our discretion

We will always aim to resolve claims fairly and as quickly as possible.

6. How to Submit a Claim

To submit a warranty claim:

Email [email protected]

Include your order number, photos/videos of the issue, and a brief description

Our support team will review your claim within 2–3 business days

If approved, we’ll guide you through the return or replacement process.

7. Shipping Costs

If your item is verified as defective, replacement shipping costs will be covered by Pink Room Intimates.
If your claim is not approved, the customer will be responsible for any return shipping costs.

8. Limitation of Liability

To the fullest extent permitted by law, Pink Room Intimates shall not be liable for:

Any incidental or consequential damages

Any indirect loss resulting from product use or misuse

This warranty gives you specific legal rights. You may also have other rights depending on your location.

9. Authorized Retailers

Warranty coverage applies only to items purchased directly from:

https://pinkroomintimates.com
or our verified partner stores.

Purchases from unauthorized third parties (e.g., online marketplaces, resale platforms) are not covered under this policy.

10. Contact Us

For warranty-related questions or claims, please reach out to:

📧 [email protected]
🌐 https://pinkroomintimates.com